Crown Resorts was the first to implement mandatory controls and support for responsible gambling after facing a substantial fine of AU$30 million. These initiatives, the first of their kind in the world, are in line with the 2021 Royal Commission's recommendations. Further reputational risks for Crown are posed by an expanding investigation into CEO Ciaran Carruthers, which has prompted calls for employee whistleblowing on any misconduct.
Customers of Crown Resorts' Crown Melbourne casino will need to get used to a few adjustments. In order to manage the company's concerns about gambling addiction and maintain its license, Crown Resorts' Crown Melbourne casino has nearly 3,000 electronic gaming machines that are subject to mandatory carded play policies.
These controls, which let visitors keep tabs on their development, include required registration and prior commitment of time and money limits. Extra features include regular safety inspections by a dedicated team and easier access to preventative gambling support.
This initiative is based on recommendations from the 2021 Royal Commission into the casino license in Victoria; the Crown claimed in a statement that this is the first of its kind worldwide. It shows how the Victorian government and the Crown are working together to promote responsible gaming in order to solve recurring issues.
The Victorian Gambling and Casino Control Commission (VGCCC) fined Crown AU$30 million (about US$20 million) after the Royal Commission.
The gaming regulator disclosed that Crown had been allowing patrons to wager using personally written bank checks, highlighting the need for prompt action to curtail high-risk gambling activities.
The large casino operator engaged in both direct and indirect money laundering. Following Victoria's and other states' decisions that Crown didn't deserve a casino license, corrective measures were started.
The new card measure aims to ensure that people gamble in a controlled and informed manner and promote responsible gambling habits by letting users set and monitor their limits. The casino has shown its commitment to identifying and helping those who may be suffering from gambling addiction by adding safety inspections carried out by a specialized team.
Increasing access to preventative gambling support is a crucial first step in addressing the issue of problem gambling. It will provide people with the knowledge and guidance they need to manage their gambling habits and, if needed, seek professional help.
Investigating recent allegations that Crown CEO Ciaran Carruthers intervened to allow patrons to gamble despite security forbidding them is gaining traction. Employees at Crown are urged to report any misconduct they witness.
The company announced in a letter to employees on Wednesday that it had retained a law firm to investigate the two distinct charges made against Carruthers.
The letter also asked staff members to report any more instances of misconduct they may have come across.
Crown's reputation and ability to operate its casinos in Australia may be in jeopardy if the charges against Carruthers are proven true. The company has already paid millions of dollars in fines for past violations of gaming laws.
The letter to employees not only threatened a walkout but also urged them to voice any complaints about the company's policies and culture. It was made very clear that the company would not tolerate any kind of misbehavior and would take all necessary measures to address any issues raised.
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